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How it works
![]() Rented From Us Before? Let us know what gear you want & when. We already know your size and equipment settings. In the case of kids, we will need to re-measure as they are bound to have grown since the last time your were here! Renting For The First Time? How It Works To make a rental booking be ready to give us the following information: Height (cm) Weight (kg) Foot length (mm) Ability (Level 1 = Beginner; Level 2 = Intermediate comfortable on blue runs, ski/ride on piste top to bottom; Level 3 = advanced to expert confident on most slopes including off piste, ski/rides with some aggression) Snowboard stance (goofy = right foot forward, or regular) Age When you come into the shop we take the time to fit the gear to your specific requirements giving a personalised service for maximum safety and comfort. For individual bookings simply fill the rental form, confirm your details and proceed to the payment page. For Groups complete the Rental Form for yourself first, then simply click "Add another person" on the confirmation page and give us their sizes and gear preferences too. Once you have completed a form for everyone continue to the payment page to confirm your booking. Any discounts applicable to your booking will be done when you come into the shop for custom fitting. No Need To Pay Until You Get Your Gear We require your credit card details to confirm your booking, however we DON’T CHARGE you until we see you in the shop. We will only charge your card if you fail to cancel your reservation and you don’t show up (see cancellation policy below). This makes it nice and simple for groups, everyone can pay individually when they come to get the gear fitted if they prefer. If there are any discounts to apply to your booking such as our Family Discount, this is done when you come into the shop, not via the online booking form. Once you have submitted your booking, we will confirm by email. If there is anything we are unclear about, we will ask you to clarify by email. If you would like to amend your online booking there is no charge. You can do this by emailing us. Our Cancellation Policy Cancelling or amending your booking is free. If you fail to cancel your booking 3 DAYS PRIOR to your commencement date, we will have to charge you 1 days rental cost for the whole group. We do this because we have physcially taken your equipment out of our stock in the shop to set up for you, and therefore we were unable to rent it out to other customers irrespective of demand. |
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